Return Policy

​Thank you for purchasing from 2NDs. We are committed to providing high-quality watches, products and a transparent, fair customer experience. Please read this refund policy carefully before making your purchase.

​​

When Refunds May Be Granted​

Refunds may be considered on a case-by-case basis only in the following situations:

  • The product was not delivered or is inaccessible due to a technical issue on our end.
  • The product is damaged and this needs to be reported within 48 hours of delivery to arrange recollection.
  • A duplicate purchase was made in error due to a technical error.

If you believe your case qualifies, please contact us within 14 days of purchase at 2nds.seconds@gmail.com or using the contact form at the base of the page. Include your order number and a clear description of the issue and we will aim to reply in 12-24 hours.

​

Consumer Rights Compliance

 

We comply with consumer protection laws in all major jurisdictions, including:

​

United Kingdom & European Union

Under the UK Consumer Rights Act 2015 and EU Consumer Rights Directive, you may be entitled to a refund if your product is faulty, not as described, or unfit for purpose.

Tampering with purchased products, you acknowledge that you waive your 14-day right to cancel under consumer contract regulations.

Only in Exceptional Circumstances will we accept return requests when the product/s have been used since purchase.

​

United States & International

Refund rights vary by region. We honour all local laws that apply to Physical Products.

​

Refunds Will Not Be Issued For

  • Change of mind with your purchase (only in exceptional circumstances).
  • Specifications of a Product that do not fit your criteria (E.G. Size of Watch - doesn't fit, or different colours to shown on site). We will only accept returns with these issues if it is our mistake, and the product has been advertised incorrectly by a noticeable amount of the wrong specification has been entered on the point of sale page.
  • User error or failure to follow usage instructions.
  • Misuse, product redistribution or damage outside of any product warranty periods.

We reserve the right to deny any refund request that does not meet our policy terms.

​

How to Contact Us

If you have questions or would like to request a refund under the conditions above, please contact us using the form below in the footer of each page.

This policy is effective as of 13/06/2025 and is subject to change without prior notice.